health & monitoring services for WordPress websites

Health & Monitoring Services for WordPress Websites are recurring monthly website oversight services designed and built for website owners with business to run, and no time to constantly monitor everything by themselves.

Depending on your plan, we review: WordPress health, updates, website availability, diagnostic errors, functionality, accessibility, website integrity, performance, consent functionality, and other included areas.

Every monthly review ends with a clear report explaining what we checked, what's working, what requires attention, and what to do next.

No, you're not required to use the OceanWP theme or any other OceanWP product.

Our services are available for WordPress websites regardless of the theme, plugins, or products you use. We review the areas included in your plan based on the website you actually have.

Custom development, custom code troubleshooting, and specialist work outside the plan scope are not included.

Yes, eCommerce websites can use our Health & Monitoring Services for WordPress Websites.

We review the WordPress website according to the plan coverage in your selected plan, just as we would for any other eligible WordPress website.

However, our service doesn't include eCommerce transaction testing. We don't place orders or test payment gateways, checkout payments, refunds, subscriptions, shipping, taxes, inventory, customer accounts, or any other transactional workflow.

If an eCommerce page is included in the normal review and we notice an obvious visible problem, such as a broken page, link, resource or layout issue, we'll report it.

Our services are not maintenance or support services in traditional sense.

Your subscription includes scheduled monthly oversight, monitoring, eligible standard updates, and reporting based on your selected plan.

You don't need to submit a support ticket every month for us to do something. We'll contact you before the scheduled review, perform the included work, and send you the results.

Our services don't include any kind of technical support aside from the technical inspection required to perform the oversight included in your selected plan. Our services also don't include on-demand troubleshooting, content updates or design changes, custom development or emergency website repair.

If you already have a developer, that's awesome. The services we provide and the services provided by your developer serve different purposes, but go excellent together.

Your developer may handle content changes, custom code or design, optimization, complex troubleshooting, server work, performance optimization, or other specialist tasks.

Our role is the ongoing oversight of your website. We regularly review areas included in your active plan, look for problems that may go unnoticed, and give you a clear report of what we found.

If something requires your developer's expertise, you can forward our findings to them so that they have clear information about what needs attention.

We help you know when specialist work is needed. Your developer handles the specialist work.

No, we will not fix every problem we find, and that is intentional.

Our role is to identify problems, verify our findings, explain why they matter, and help you understand what should happen next.

Some findings may not require any action. Some you may be able to handle yourself. Other findings may be handled by your hosting provider, developer or designer, plugin or theme developer, security specialist, or another professional. It all depends on the type of the finding and its root cause.

You are in complete control and decide what to do next with the information we share with you.

Yes, when required conditions are in place, we will perform eligible standard WordPress core, plugin, and theme updates, available through the WordPress dashboard.

This requires a suitable recent backup and the website access needed to perform the updates safely. Premium themes and plugins can only be updated when their required licenses are already active and update is legitimately available through the website dashboard.

If an update requires a premium ZIP file or any other installation package that we can't access through your website directly, we won't obtain it through a third-party website on your behalf.

After updating, we perform basic website checks. Standard updates can still occasionally cause unexpected problems. If a serious issue occurs during the review, we'll stop further update activity, take reasonably limited recovery steps where appropriate, and notify you.

If the conditions aren't suitable for an update, we won't take any unnecessary risk with your update. Instead, we'll report what we found. 

For the majority of oversight services covered by your monthly plan, we'll need temporary or active WordPress administrator access to the website.

To perform eligible updates, we'll also need confirmation of a current full website backup and functional SFTP or equivalent file access where required.

We don't need permanent access to your website. For privacy and security reasons, we recommend removing or disabling the admin access you shared with as, including the SFTP/FTP credentials, after each completed review. We'll contact you before the next scheduled review so new or reactivated access can be provided.

We don't require access to your hosting panel, domain registrar, DNS, CDN, Google Search Console, analytics, email inbox, or other unrelated third-party services as a part of the standard oversight service.

If you don't provide the necessary access or information, we'll perform the parts of the scheduled review that can reasonably be completed with what is available.

If we don't find any problems with your website, we'll share that information with you.

A healthy website doesn't need invented problems to justify a monthly subscription.

If your website is healthy, your report will still show what we reviewed, and what we found to be working properly at the time of the review.

That report will still provide you with a clear picture of your website's current state.

No, we don't provide 24/7 website repairs or emergency support.

The only ongoing monitoring between scheduled reviews is your website's public availability, which is summarized and reported as part of your service.

Our services don't include 24/7 emergency response, immediate outage investigation, managed hosting, server administration, or guaranteed response to downtime.

If we identify information that shows a potential concern during a scheduled review, we'll include it in your report. You can then share that information with your hosting provider or another appropriate specialist if deeper investigation is needed.

Your website's Health & Monitoring plan is a monthly subscription billed in advance.

Each successful monthly payment covers the website oversight and services included in your selected plan for that service period.

Your subscription renews automatically every month until you cancel it.

With an active subscription, you don't need to purchase or request each monthly review separately. As long as your subscription is active, we'll handle the monthly follow-up and scheduling.

Yes, you can cancel your subscription any time.

Subscription cancellation stops future renewals. Subscription cancellation doesn't reverse a payment that's already been processed.

If your most recent payment covers a review that hasn't been completed yet, that review is still a part of the service period you already paid for and may still be scheduled or completed.

If the review covered by your last payment has already been completed, then cancelling the subscription simply prevents the next renewal and no additional monthly review will be due.

No, the Health & Monitoring Services for WordPress Websites are non-refundable.

Monthly payments are made in advance for the service period they cover. Once a payment has been processed, it can't be refunded if you later decide to cancel the subscription and not continue with the future service periods.

Subscription cancellation prevents future renewals. Subscription cancellation doesn't refund the current paid service period.

Each Health & Monitoring subscription covers one (1) website.

If you'd like us to monitor and review more than one website, you'll need a separate subscription for each additional website.

WordPress Multisite networks are not currently supported, including individual websites or subsites that form a part of a Multisite network.

At this time, we don't offer multi-site or bundled website plans, although we may consider adding them in the future.

Every Health & Monitoring plan includes a complimentary 12-month Site Booster license for one (1) website with your first subscription.

After we complete your first website review, we'll send you the monthly report together with a special link you can use to claim Site Booster.

Site Booster is optional. You don't need to install or use it, and installation, setup, and configuration are not included in the Website Health & Monitoring service. If your website already has suitable tools in place, you can continue using your existing setup.

The complimentary license is a one-time benefit. Renewing your Health & Monitoring subscription doesn't give you another complimentary 12-month Site Booster license.

When you claim Site Booster, its own subscription has automatic renewal enabled by default. Unless you cancel it before the renewal date, Site Booster will renew after the complimentary 12-month period at the applicable renewal price.

You can manage or cancel the Site Booster subscription independently at any time. Site Booster renewal payments are subject to the applicable OceanWP product Refund Policy and are non-refundable.