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Support Central
The place where you find quick answers or get in touch with us for sales, account or tech support questions.
The fastest way to get support
Knowledge base
99% of the time, our OceanWP Knowledge Base has the answer you're looking for. So the absolutely best way to get immediate support is to go over our vast documentation first. If you're unable to find a solution, you can always get in touch with us using any of the options below.
Most popular support questions
You can count on us
Free support
We're actively supporting all our users and at all times.
When to use the following support options:
- If you don't have an active pro license.
- If you don't have any pro license.
- If you didn't purchase Priority Support.
- If you want to hang out with us.
- We welcome you at all times.
Facebook Community
Join the Official OceanWP Community on Facebook. Be up to speed with the latest news, learn from others or receive support from our official team.
WordPress Forum
Submit a thread on the WordPress Forum. Note, general WordPress Forum rules apply. You can receive help only for free products.
We look forward to helping you
Customer support
Area for clients with active premium licenses.
Freemius Dashboard
New clients and OceanWP veteran users with migrated licenses (veteran users will understand what this means) can submit a ticket directly through their customer account using our licensing services provider (Freemius) dashboard.
OceanWP Dashboard
Old clients with non-migrated licenses, as well as new clients who have registered a user account on our website using the same email address they used for the customer account, can submit a ticket using the OceanWP dashboard.
Turbo-Charged
Priority support
For users who have purchased an extra Priority Support membership or clients who applied for the OceanWP Bonus.
Priority Support
For all free and premium users who have purchased our additional Priority Support membership service.
Premium Support
For OceanWP premium license owners who have applied for the OceanWP bonus in accordance with their plans.
VIP Support
For OceanWP premium license owners who have applied for the OceanWP bonus in accordance with their plans.
Future clients area
OceanWP sales team
When to use this support option:
- If you have a question about our premium plans.
- If you have a question about our premium products.
- If you have a question about our premium services.
- If you have a question about our promotions.
- If you have some remaining doubts about using OceanWP.
- If you can't access your customer or user account.
- If you're a free user but received an invitation from our team for tech support.
- If you found an error or a broken link on our website.
- If you found an error in our documents.
Prepurchase support
Thinking about getting OceanWP Pro Bundle or Ocean eCommerce Pro but have some additional questions? We're here to help.