Professional Support

$ 29
  • 3 months of priority support
  • Access to theme documentation
  • Help with theme/extension features
  • Email ticketing support
  • Support tickets answered first
  • Theme/plugin conflict testing
  • Debugging site via FTP/WP-admin
  • Theme setup assistance

Ultimate Support

$ 99
  • 1 year of priority support
  • Access to theme documentation
  • Help with theme/extension features
  • Email ticketing support
  • Support tickets answered first
  • Theme/plugin conflict testing
  • Debugging site via FTP/WP-admin
  • Theme setup assistance
Save 15%

Priority Support

If you’re looking for faster, more in-depth support for OceanWP, then our priority support plans are for you. We respond to priority support tickets before basic support tickets. So by purchasing priority support, you can make sure that you get your tickets answered as soon as possible.

Frequently Asked Questions

Priority support is considerably faster than regular support as we reply to all priority support tickets before replying to regular support tickets.

It depends. If the customization is just a few lines of code then we should be able to provide this as part of priority support. However, if the customization requires a lot of custom coding, you will need to fill out a customization request. If you are not sure if your requirement can be covered via priority support, please submit a pre-purchase question so we can let you know if it can be done.

No, we provide regular support to users who have purchased an extension/bundle or use the free core version. Priority support is only provided to people who have purchased priority support.

Our support hours are Monday-Friday, so officially we do not provide any support over the weekend. However, if a member of the team is working at some point over the weekend we may reply to the support ticket.

To submit a priority support ticket you need to be logged into our website with the account used to purchase priority support. Once logged in you can go to this page, There you will see a link at the top of the page to submit a new priority support ticket:https://oceanwp.org/support-pricing/