Regular Support
Free

What’s included in regular support:

  • Access to theme documentation
  • Email ticketing support
  • Help with theme/extensions features
  • Pre-purchase questions answered
Priority Support for 1 Year
$299

Everything in regular support, and:

  • 1-Year of priority customer support
  • Support tickets answered first
  • Theme/plugin conflict testing
  • Debugging site via FTP/WP-admin
  • Theme setup assistance
Priority Support for 45 days
$99

Everything in regular support, and:

  • 45-Days of priority customer support
  • Support tickets answered first
  • Theme/plugin conflict testing
  • Debugging site via FTP/WP-admin
  • Theme setup assistance

Priority Support

If you’re looking for faster, more in-depth support for OceanWP then priority support is for you. We always respond to priority support tickets before regular support tickets so by purchasing priority support you can make sure you get quick answers to your tickets.

Frequently Asked Questions

How much faster is priority support than regular support?
Priority support is considerably faster than regular support as we reply to all priority support tickets first before replying to regular support tickets.
Does priority support include code customization?
It depends. If the customization is just a few lines of code then we should be able to provide this as part of priority support. However, if the customization requires a lot of custom coding you will need to fill out a customization request. If you are not sure if you’re requirement can be covered via priority support then please submit a pre-purchase question so we can let you know if we can do it or not.
Do I get priority support if I’ve purchased an extension?
No, we provide regular support to users who have purchased an extension/bundle or use the free core version. Priority support is only provided to people who have purchased priority support.
Do you provide priority support over the weekend?
Our support hours are Monday-Friday, so officially we do not provide any support over the weekend. However, if a member of the team is working at some point over the weekend we may reply to the support ticket.
How do I submit a priority support ticket?
To submit a priority support ticket you need to be logged into our website with the account used to purchase priority support. Once logged in you can go to this page, you should see a link at the top of the page to submit a new priority support ticket:
https://oceanwp.org/support-pricing/